Front Desk Agent

Hotel 1868 LLC; Cambridge (MA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

3 weeks PTO per year

PTO rollover 40 hours

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with match up to 4%

Paid holidays

MBTA pass

Job summary

Porter Square Hotel in Cambridge, MA is seeking a Front Desk Agent to manage check-ins/outs, reservations, and guest needs with a focus on service quality. You will interact with guests, answer inquiries, and coordinate with management to ensure smooth operations.

The role requires at least 2 years in hospitality or customer service, teamwork, strong attendance, and physical ability for routine tasks, with a comprehensive knowledge of guest relations and safety regulations. Benefits are provided.

Qualifications

• Minimum of 2 years customer service or hospitality role in hotel or restaurant.
• Must have the ability to work as a team and treat others with respect.
• Must remain awake and alert during entirety of shift.
• Must maintain excellent attendance and punctuality record.
• Minimum lifting, pushing, and pulling of 30 pounds.

Responsibilities

• Check-in and check-out guests, keeping their information confidential.
• Handle all reservation inquiries, cancellations, and amendments.
• Ensure guest satisfaction and uphold the highest quality of guest service.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, travel directions, transportation, or entertainment reservations for guest.
• Ability to follow shift checklist and accurately record notes throughout your shift.
• Review VIP reservations for incoming and in-house guests.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.
• Accurately perform all cash handling and safety deposit box procedures.

Skills

Customer service

Communication

Teamwork

Problem solving

Multitasking

Education

High school diploma

Tools

RoomMaster training

Job description

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

About the Organization

Porter Square Hotel brings 65 guestrooms and a fresh, exciting new energy to Cambridge. Step into our bright, airy lobby and you'll see that this is a place designed for today's lifestyles. The modern design blends the boutique hotel atmosphere with the comfort every traveler need. Our open patio and garden are the perfect spot for relaxing in the afternoon sun. Afterward you can head to any number of local restaurants to have a great meal and some cocktails before bed. We offer everything vacationers or every day travelers need and the perfect staff that knows what it takes to be a good host. Join our team today!

Job Description

Below are the responsibilities, expectations, and requirements of this position.

Position Title

Front Desk Agent

Reports To

Front Office Manager/Operations Manager

Benefits

• Competitive salary based on previous experience ranging from $17 to $20per hour worked
• 3 weeks paid time off (PTO) available to be accrued per year
• 40 hours PTO available to rollover each year.
• Health Insurance Benefits - partial coverage paid by hotel
• Dental Insurance Benefits - partial coverage paid by hotel
• Vision Insurance Benefits - partial coverage paid by hotel
• Life Insurance - coverage paid by hotel
• 401k plan with employer matching 100% up to 4% of personal contributions
• Paid holidays
• Monthly MBTA pass paid by hotel

Responsibilities

• Check-in and check-out guests, keeping their information confidential
• Handle all reservation inquiries, cancellations, and amendments
• Ensure guest satisfaction and uphold the highest quality of guest service
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, travel directions, transportation, or entertainment reservations for guest
• Ability to follow shift checklist and accurately record notes throughout your shift
• Review VIP reservations for incoming and in-house guests
• Sort and track incoming mail and messages
• Transmit and receive messages using all communication avenues
• Ability to accurately use various office software
• Have a full working knowledge and expertise of each shift including night audit
• Accurately perform all cash handling and safety deposit box procedures
• Monitor lobby traffic and control the flow of non-guests entering the hotel when needed
• Must have a comprehensive knowledge of service standards, guest relations, and etiquette
• Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations
• Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates
• Must have excellent mathematical and computer skills
• High school education and or relevant training and experience required. Additional education preferred
• Additional language ability preferred
• roomMaster training preferred, but not required

Expectations

• Always conducts him\herself (acts and dresses) professionally; sets standards for all associates
• Ability to verbally communicate effectively with guests, vendors, and other associates
• Ability to assist with the preparation of statistical reports and presentations as needed
• Ability to accurately report information
• Ability to remain calm and alert, especially during emergencies or heavy hotel activity
• Ability to quickly resolve guest complications such as location changes or credit issues
• Ability to effectively field guest complaints and develop effective solutions and results
• Projects and assignments are completed thoroughly, professionally, and with care
• Adjusts to high-pressure conditions and can adapt to change
• Assumes responsibility for personal growth and development
• Expresses ideas and conveys information clearly, effectively, and professionally
• Attend required meetings

Position Requirements

• Minimum of 2 years customer service or hospitality role in hotel or restaurant
• Must have the ability to work as a team and treat others with respect
• Must remain awake and alert during entirety of shift
• Must maintain excellent attendance and punctuality record
• Minimum lifting, pushing, and pulling of 30 pounds
• Pushing, bending, stooping, upward reaching, manual dexterity, hearing, writing, and typing
• Other duties may be assigned by the immediate supervisor and or General Manager

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

Full-Time/Part-Time Full-Time

Number of Openings 1

This position is currently accepting applications.