Guest Experience Associate - AM Front Desk

Hyatt House and Mindaro by JDV Hotels; Portland (OR); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Health, vision and dental insurance

401(k)

Vacation and Sick Pay

Paid Holidays

Employee Referral Program

Opportunities for Advancement

Hotel Discounts

Job summary

Hyatt House & Mindaro By JDV is seeking a Guest Services Representative to represent the hotel during the guest’s stay. You will perform front desk duties including reservations, guest services, and telephone calls to ensure a smooth, welcoming experience.

The role is an AM shift (7:00am–3:30pm) requiring excellent communication, cash handling, and problem-solving skills to uphold our service standards. Join our hospitality team to contribute to guest satisfaction and repeat visits.

Qualifications

• High School diploma or GED preferred OR 6 months of related experience/training.
• One year of hospitality experience preferred.
• Experience handling cash and credit card procedures.
• Basic Math skills.
• Attention to detail.
• Ability and flexibility to work various shifts including evenings, weekends, and holidays.

Responsibilities

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
• Follows all guidelines in regard to guest service, including, but not limited to check-in, reservations, check out, special requests and pre-registration
• Respond promptly to any guests’ inquiries or complaints in a friendly manner and offer alternate solutions if guest demand cannot be met
• Demonstrate commitment to servicing the guest by being hospitable and accommodating
• Document any guest accidents by completing the accident report form

Skills

Customer service

Cash handling

Attention to detail

Multi-tasking

Flexibility

Education

High School diploma or GED

Job description

Hyatt House & Mindaro By JDV is seeking a Guest Services Representative to represent the hotel during the guest’s stay. You will perform front desk duties including reservations, guest services, and telephone calls to ensure a smooth, welcoming experience.

The role is an AM shift (7:00am–3:30pm) requiring excellent communication, cash handling, and problem-solving skills to uphold our service standards. Join our hospitality team to contribute to guest satisfaction and repeat visits.