Guest Service Agent

Hyatt House; Cypress (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hyatt House Cypress/Anaheim seeks a Guest Service Agent to ensure smooth check-in/check-out, assist guests, and provide local information with a friendly, professional approach. The role requires strong organization and communication skills in a fast-paced hotel environment.

On-site position with opportunities to contribute to guest satisfaction and a positive arrival experience. The ideal candidate will handle guest requests via phone and in person, maintain accurate records, and uphold Hyatt

Qualifications

• Excellent organization and communication skills.
• Experience with cash handling and telephone answering preferred.
• Ability to provide local information and deliver friendly guest service.

Responsibilities

• Check in guests efficiently and accurately.
• Check out guests and process payments.
• Answer phones and respond to guest inquiries.
• Provide local information and directions to guests.

Skills

Guest service

Communication

Organization

Job description

Organization- Hyatt House Cypress/Anaheim

HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a fitness center and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests. HYATT house properties are located in urban, airport and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignment.

Summary

HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a fitness center and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests. HYATT house properties are located in urban, airport and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignment.

Organization- Hyatt House Cypress/Anaheim

Summary

HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a fitness center and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests. HYATT house properties are located in urban, airport and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignment.

The Guest Service Agent is responsible for checking in and checking out of all hotel guests. This person must have excellent organization and communication skills as well as superior guest service abilities. This is a fast paced position that will involve cash handling, answering telephones, providing local information to guests, etc. all in an attentive, courteous and efficient manner.

Welcome you to our new house, HYATT house!