Guest Experience Agent

HRI Hospitality; Alabama; On-site; USD 17,000 - 25,000; Full time

Job summary

HRI Hospitality is seeking a Guest Services Agent to deliver exceptional front desk service, greet guests, handle check-in/check-out, and respond to guest needs to ensure a positive stay experience.

The role emphasizes strong customer service, clear communication, multitasking in a fast-paced environment, and teamwork with housekeeping and maintenance to ensure timely room readiness and smooth operations.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Basic computer skills

Data-entry

Problem-solving

Friendly demeanor

Education

High school diploma

Tools

PMS (Property Management System)

Job description

HRI Hospitality is seeking a Guest Services Agent to deliver exceptional front desk service, greet guests, handle check-in/check-out, and respond to guest needs to ensure a positive stay experience.

The role emphasizes strong customer service, clear communication, multitasking in a fast-paced environment, and teamwork with housekeeping and maintenance to ensure timely room readiness and smooth operations.