Guest Experience Advocate — Flexible Hours

Target; La Mesa (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Target is hiring a Guest Advocate at our store location in California. You will greet guests, assist with questions, explain promos, and guide customers through digital tools like Drive Up, Order Pick-Up, and the Target App.

You’ll balance fast-paced tasks with accuracy while delivering an exceptional guest experience. Ideal candidates enjoy helping others, adapt to busy conditions, and can work flexible hours including nights and weekends.

Qualifications

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
• You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
• Create a welcoming experience by greeting guests as you are completing your daily tasks
• When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs
• Make the guest aware of current promos, store activities and events
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
• Thank guests and let them know we’re happy they chose to shop at Target
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy
• Understand and show guests how to use the features and offerings within the Target App including Wallet
• Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features
• Attempt every return and follow register prompts; partner with immediate Leaders as needed to help solve for the guest while following Target’s policies and procedures
• Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal
• Stock supplies during store open hours while being available for the guest
• Demonstrate a culture of ethical conduct, safety and compliance
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
• All other duties based on business needs

Skills

Guest interaction

Communication

Customer service

Teamwork

Problem solving

Flexibility

Multi-tasking

Digital tools

Tools

Handheld scanners

Target App

Job description

Target is hiring a Guest Advocate at our store location in California. You will greet guests, assist with questions, explain promos, and guide customers through digital tools like Drive Up, Order Pick-Up, and the Target App.

You’ll balance fast-paced tasks with accuracy while delivering an exceptional guest experience. Ideal candidates enjoy helping others, adapt to busy conditions, and can work flexible hours including nights and weekends.