Guest Experience Advocate: Flexible Hours & Training

Target; Charlottesville (VA); On-site; USD 22,000 - 30,000; Full time

Job summary

Target is seeking a Guest Advocate to help guests have a welcoming, efficient shopping experience across in-store and digital services. You will greet guests, assist with questions, explain promotions, and guide customers on using the Target App, Drive Up, and Order Pick-Up.

The role emphasizes effective communication, teamwork, and the ability to manage multiple tasks in a fast-paced environment, including nights, weekends, and holidays as needed.

Qualifications

• Communicating effectively, including using positive language and attentive to guests needs.
• Welcoming and helpful attitude toward guests and other team members.
• Attention to detail while prioritizing tasks.
• Willing to educate guests and engage around products and services.
• Ability to communicate on multiple frequency devices and operate handheld scanners.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by greeting guests as you are completing your daily tasks.
• When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
• Make the guest aware of current promos, store activities and events.
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
• Thank guests and let them know we’re happy they chose to shop at Target.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.

Skills

Guest interaction

Problem solving

Communication

Teamwork

Job description

Target is seeking a Guest Advocate to help guests have a welcoming, efficient shopping experience across in-store and digital services. You will greet guests, assist with questions, explain promotions, and guide customers on using the Target App, Drive Up, and Order Pick-Up.

The role emphasizes effective communication, teamwork, and the ability to manage multiple tasks in a fast-paced environment, including nights, weekends, and holidays as needed.