Guest Experience Advocate

Target; Westborough (MA); On-site; USD 25,000 - 38,000; Full time

Job summary

Target is hiring a Guest Advocate in Westborough, MA, offering an accessible wage and opportunities to learn the store operations. You will engage with guests to help them find items, explain benefits, and ensure a smooth checkout while delivering exceptional service.

The role emphasizes friendly communication, handling returns or exchanges, and assisting customers with digital tools like the Target App. Training is provided to build product knowledge and loyalty program familiarity.

Qualifications

• Strong guest-focused communication and friendly attitude.
• Able to handle fast-paced, physically active environment.
• Willing to work flexible hours, including nights, weekends, holidays.
• Knowledge of Target loyalty programs and promotions.

Responsibilities

• Create an Easy, Inspiring and Friendly guest experience by delivering on the commitments.
• Greet guests and assist with finding products or resolving issues to ensure smooth shopping.
• End every guest transaction with a sincere thank you and complete service with accuracy.

Skills

Guest interaction

Communication

Customer service

Problem solving

Teamwork

Flexibility

Tools

Handheld scanners

POS system

Job description

Target is hiring a Guest Advocate in Westborough, MA, offering an accessible wage and opportunities to learn the store operations. You will engage with guests to help them find items, explain benefits, and ensure a smooth checkout while delivering exceptional service.

The role emphasizes friendly communication, handling returns or exchanges, and assisting customers with digital tools like the Target App. Training is provided to build product knowledge and loyalty program familiarity.