Guest Experience & Accommodations Lead

Metis Crossing; Kansas City, Northern (MO, KY); Hybrid; USD 43,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits package

Employer pension plan contributions

Job summary

Métis Crossing is seeking a customer focused and organized Accommodations Team Lead to direct lodge operations including housekeeping, front desk, and occasional support for food & beverage. You will supervise staff, train teams, and ensure high standards of guest service daily.

Reporting to the Manager of Guest Experiences, you’ll collaborate across departments, oversee safety and compliance, and help maintain an inclusive, culturally respectful environment for guests and staff alike.

Qualifications

• Minimum 2–3 years’ experience in a similar role, preferably in boutique, luxury, or resort settings.
• Bachelor’s Degree or Diploma in Hospitality or equivalent experience.
• Level C First Aid/CPR would be an asset.
• Ability to obtain and/or maintain WHMIS certification.
• Knowledge of Alberta history and Métis culture is preferred.
• Excellent communication skills, fluent English.

Responsibilities

• Direct lodge operations in housekeeping, front desk, and assist F&B when needed.
• Supervise housekeeping procedures, training, and performance reviews.
• Coordinate with other departments to ensure guest satisfaction.
• Handle emergencies and fire safety matters for the Lodge.
• Maintain front desk order and cleanliness, and manage staffing needs.

Skills

Communication

Customer service

Interpersonal skills

Leadership

Time management

English fluency

Problem solving

Team collaboration

Education

Hospitality degree/diploma

Tools

Microsoft Office Suite

Hotel software

Job description

Métis Crossing is seeking a customer focused and organized Accommodations Team Lead to direct lodge operations including housekeeping, front desk, and occasional support for food & beverage. You will supervise staff, train teams, and ensure high standards of guest service daily.

Reporting to the Manager of Guest Experiences, you’ll collaborate across departments, oversee safety and compliance, and help maintain an inclusive, culturally respectful environment for guests and staff alike.