Guest Experience & Sales Leader

Ontario Trillium Foundation; Swampscott (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Guest Service Manager to lead front-of-house operations and drive guest satisfaction. You will coach the team, optimize reservations and events, and partner with marketing to execute promotions that boost sales.

Ideal candidates will manage staffing, monitor budgets, and maintain strong vendor relationships. The role requires a hands-on leader who thrives in a fast-paced hospitality environment and is dedicated to service excellence.

Qualifications

• Experience leading hospitality teams and driving guest satisfaction.
• Proficient in managing reservations, events, and customer interactions.
• Ability to monitor budgets and optimize profitability.
• Strong communication and coaching skills.

Responsibilities

• Lead guest service operations to exceed guest expectations.
• Oversee reservations and events forecasting and coverage.
• Manage staffing and scheduling to optimize costs.
• Coordinate promotions and marketing events.
• Maintain relationships with local vendors and partners.
• Ensure compliance with company policies.
• Monitor guest feedback and drive service improvements.

Skills

Leadership

Team Management

Guest Service

Sales & Marketing

Coaching

Communication

Tools

POS system

Back office system

Inventory management system

Job description

Ontario Trillium Foundation is seeking a Guest Service Manager to lead front-of-house operations and drive guest satisfaction. You will coach the team, optimize reservations and events, and partner with marketing to execute promotions that boost sales.

Ideal candidates will manage staffing, monitor budgets, and maintain strong vendor relationships. The role requires a hands-on leader who thrives in a fast-paced hospitality environment and is dedicated to service excellence.