Guest Experience Manager - Luxury Rentals & Hospitality

Heirloom Property Management; Duluth (MN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Dental Insurance

Medical Insurance

HSA Plan

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Paid Holidays

IRA Match

Health Reimbursement Plan

Dependent Care FSA

Mileage Reimbursement

Cellphone Stipend

Flexible Schedule

Job summary

Heirloom Property Management is seeking a Customer Service Department Manager to lead our hospitality team and oversee a seasoned guest service group, delivering exceptional experiences at Duluth's boutique hotels and luxury residences.

You will train staff, maintain high service standards, streamline processes, and collaborate with other department leaders to continually improve operations and guest satisfaction.

Qualifications

• Must have experience leading customer service teams in hospitality or service industries.
• Strong training and coaching abilities.

Responsibilities

• Manage day-to-day guest service team operations.
• Maintain a high standard of responsive customer service.
• Create and continually improve existing processes.
• Collaborate with other leaders on the Hospitality team to continually improve business operations.
• Assist the guest service team and other department managers with escalated issues.

Job description

Heirloom Property Management is seeking a Customer Service Department Manager to lead our hospitality team and oversee a seasoned guest service group, delivering exceptional experiences at Duluth's boutique hotels and luxury residences.

You will train staff, maintain high service standards, streamline processes, and collaborate with other department leaders to continually improve operations and guest satisfaction.