Guest Experience Lead | Hospitality Captain

Ontario Trillium Foundation; Gillette (WY); On-site; USD 17,000 - 25,000; Full time

Job summary

Ontario Trillium Foundation seeks a Guest Host to support a superior dining experience through friendly, efficient guest care and team collaboration. The role emphasizes welcoming guests, coordinating reservations, and ensuring seamless service from entry to departure.

You will work closely with the service team to maintain high standards of hospitality, handle phone inquiries, and contribute to a positive community-facing atmosphere.

Qualifications

• Front-of-house hospitality mindset and guest-first attitude.
• Strong verbal and written communication.
• Ability to work cohesively in a fast-paced restaurant environment.

Responsibilities

• Collaborate with the team to deliver exceptional dining experiences with quality food and beverages.
• Welcome and greet guests, manage dining flow, and coordinate reservations or information delivery.
• Answer phone calls, coordinate reservations, and ensure timely service from arrival to departure.
• Maintain the dining area and assist with side tasks to support seamless service.

Skills

Guest service

Communication

Team coordination

Problem solving

Leadership

Job description

Ontario Trillium Foundation seeks a Guest Host to support a superior dining experience through friendly, efficient guest care and team collaboration. The role emphasizes welcoming guests, coordinating reservations, and ensuring seamless service from entry to departure.

You will work closely with the service team to maintain high standards of hospitality, handle phone inquiries, and contribute to a positive community-facing atmosphere.