Guest-Delight Server — Fast-Paced Dining

Applebee's Neighborhood Grill + Bar

Kalamazoo (MI)

On-site

USD 24,000 - 30,000

Full time

6 days ago

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Job summary

Applebee’s Neighborhood Grill + Bar is seeking a server to delight guests by exceeding expectations and providing courteous service in a fast-paced dining room. You will greet guests, explain the menu, take orders, and ensure accurate POS input while maintaining a clean, safe environment.

Responsibilities include delivering food and beverages, pre-busing, handling payments, and anticipating guest needs to enhance the dining experience.

Qualifications

Excellent customer service skills and the ability to exceed guests’ expectations.
Ability to work efficiently in a fast-paced environment.
Good attitude toward teamwork.
Strong work ethic, with a willingness to take initiative.
Confident, outgoing demeanor.

Responsibilities

Greets guests and interacts with every guest to create a friendly upbeat work environment.
Familiarize guests with the menu and make appropriate suggestions when requested.
Take guests orders and input them correctly in the POS using the write, repeat and review rule.
Serve food and beverages using the Applebee’s TEAM delivery system.
Pre bus table and sweep the surrounding area to keep it clean and comfortable.
Collect payment from customers in a timely manner using the QR code or POS.
Completes daily cleaning work tasks and maintains a clean and safe working environment.
Anticipate guests' needs in order to facilitate an enjoyable dining experience.