Front Desk Guest Experience Specialist

General Hotels Corporation; Corydon (IN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Telemedicine

Supplemental Life

401(k) with Match

Earned Wage Access

Employee Assistance

Benefit Hub

Paid Time Off

Job summary

General Hotels Corporation in Corydon, IN is seeking a friendly Front Desk Agent to welcome guests, check them in and out, and provide information on local attractions and hotel services.

This role emphasizes guest service, clear communication, and teamwork with other departments to ensure a smooth stay. A flexible schedule, strong attention to detail, and a professional appearance are essential.

Qualifications

• Previous customer service experience required.
• Previous hotel or hospitality experience preferred, but not required.
• Strong communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to multitask in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Basic computer proficiency and phone skills.
• Strong attention to detail and accuracy.
• Ability to work flexible schedules, including weekends and holidays.
• Reliable attendance and strong work ethic.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Complete guest check-ins and check-outs efficiently and accurately.
• Answer phone calls, emails, and guest inquiries promptly.
• Assist guests with reservations, room requests, and special accommodations.
• Process guest payments and maintain accurate billing records.
• Handle guest concerns professionally and work toward positive resolutions.
• Maintain accurate guest information and room assignments.
• Provide information regarding hotel amenities, services, and local attractions.
• Collaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
• Maintain a clean, organized, and guest-ready front desk environment.
• Follow company policies, brand standards, and operational procedures.
• Support overall hotel operations as needed.

Skills

Customer service

Hospitality

Communication

Professional appearance

Multitasking

Organization

Problem solving

Basic computer skills

Phone etiquette

Flexible schedule

Attendance reliability

Job description

General Hotels Corporation in Corydon, IN is seeking a friendly Front Desk Agent to welcome guests, check them in and out, and provide information on local attractions and hotel services.

This role emphasizes guest service, clear communication, and teamwork with other departments to ensure a smooth stay. A flexible schedule, strong attention to detail, and a professional appearance are essential.