Guest Concierge: Elevate Stays with Personal Touch

Hyatt Hotels Corporation; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Hyatt Regency Boston is seeking a Concierge to greet guests, provide tailored assistance, and help arrange dining, transportation, and local experiences. The role demands strong communication and a genuine passion for service.

You will maintain guest profiles, coordinate VIP requests, and liaise with hotel departments to ensure memorable stays across the venue. A minimum of one year in concierge or guest services is required.

Qualifications

• High school diploma or equivalent.
• At least 1 year of concierge or guest service experience.
• Exceptional interpersonal and communication skills.
• A genuine passion for service and problem-solving.
• Familiarity with Boston landmarks, attractions, and transportation options

Responsibilities

• Greet guests warmly and provide tailored assistance to enhance their stay.
• Offer recommendations and make reservations for dining, transportation, tours, and local attractions.
• Answer guest inquiries promptly and accurately, both in person and via phone or email.
• Maintain up-to-date knowledge of the Boston area, including special events, shows, and restaurants.
• Coordinate special guest requests, including personal shopping, celebrations, or VIP arrangements.
• Maintain guest profiles and logs of requests (electronically) to ensure personalized future service.
• Liaise with other hotel departments to ensure guest satisfaction.
• Handle guest concerns with professionalism and discretion.
• Uphold Hyatt standards of service and presentation at all times.
• Ensure the Concierge desk and surrounding area remain clean, organized, and welcoming.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Local knowledge

MS Office

Hotel PMS

Teamwork

Education

High school diploma

Tools

Microsoft Office

Hotel PMS

Job description

Hyatt Regency Boston is seeking a Concierge to greet guests, provide tailored assistance, and help arrange dining, transportation, and local experiences. The role demands strong communication and a genuine passion for service.

You will maintain guest profiles, coordinate VIP requests, and liaise with hotel departments to ensure memorable stays across the venue. A minimum of one year in concierge or guest services is required.