Guest Experience Concierge | Daily Pay & Local Tips

Aimbridge Hospitality; Boston (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision Coverage

Disability Income (Short/Long-Term)

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Westin Boston Waterfront seeks a friendly Concierge to greet guests, share local tips, and provide seamless assistance throughout their stay. You will support daily operations, help train team members, and ensure memorable experiences with a can-do spirit.

The role requires strong communication and problem-solving abilities, staying composed under pressure, and comfort with basic financial tasks. A hospitality mindset and teamwork are essential for success in this hotel setting.

Qualifications

• High school diploma or equivalent required; relevant college coursework is a plus.
• Hotel or related experience preferred.
• Strong communication, problem-solving, and decision-making skills.
• Ability to handle high-pressure situations with composure and objectivity.
• Comfortable with financial data and basic math.

Responsibilities

• Greet guests warmly, make them feel at home, and share recommendations about the locale.
• Maintain polished appearance by following uniform and grooming standards.
• Support daily operations, help hire and train team members, foster teamwork.
• Address guest questions, arrange special needs, stay informed on shop functions and events.
• Oversee shop operations, manage transactions, inventory and cleanliness.

Skills

Strong communication

Problem-solving

Decision-making

Customer service

Education

High school diploma or equivalent

Hotel industry experience (preferred)

Job description

Westin Boston Waterfront seeks a friendly Concierge to greet guests, share local tips, and provide seamless assistance throughout their stay. You will support daily operations, help train team members, and ensure memorable experiences with a can-do spirit.

The role requires strong communication and problem-solving abilities, staying composed under pressure, and comfort with basic financial tasks. A hospitality mindset and teamwork are essential for success in this hotel setting.