Upscale Residential Concierge — Guest Experience Pro

Stratton Amenities; Needham (MA); On-site; USD 36,000 - 52,000; Full time

Job summary

Stratton Amenities in Needham, MA seeks a friendly, proactive Front Desk Concierge for luxury residential high-rises. You will welcome residents and guests, coordinate services, and ensure exceptional hospitality experiences with discretion and professionalism.

Ideal candidates bring hospitality or upscale service experience, superb communication, and strong guest service ethos. This role requires flexible scheduling, including nights, weekends, and holidays, in a fast-paced, guest-centered

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Experience in hospitality or upscale customer service preferred.
• Outstanding guest service and interpersonal skills.
• Organized, proactive, and self-motivated with a neat appearance.
• Ability to handle sensitive information discreetly.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Provide anticipatory service and ensure smooth accommodations.
• Log guest packages, manage deliveries, and audit inventory.
• Monitor lobby and security to maintain resident safety.
• Coordinate amenities requests, transportation, and move-ins.
• Build positive relationships with residents, vendors, and contractors.
• Maintain confidentiality and professional conduct at all times.

Skills

Excellent communication

Problem solving

Guest service

Interpersonal skills

Organized and proactive

Professional appearance

Flexible schedule

Confidentiality

Job description

Stratton Amenities in Needham, MA seeks a friendly, proactive Front Desk Concierge for luxury residential high-rises. You will welcome residents and guests, coordinate services, and ensure exceptional hospitality experiences with discretion and professionalism.

Ideal candidates bring hospitality or upscale service experience, superb communication, and strong guest service ethos. This role requires flexible scheduling, including nights, weekends, and holidays, in a fast-paced, guest-centered