Luxury Front Desk Agent — Concierge & Guest Experience

Highgate Hotels, LP; Boston (MA); On-site; USD 59,000 - 69,000; Full time

Job summary

The Newbury Boston, a Highgate property, seeks a Guest Service Ambassador to greet guests, manage check-ins, and deliver Forbes Five Star service. You’ll assist with reservations, answer questions, and coordinate with other departments to ensure a seamless guest experience.

Ideal candidates will have high school or equivalent, some college coursework, and computer skills. Flexible schedules and a professional demeanor are essential to thrive in this luxury hotel setting.

Qualifications

• College coursework in related field is helpful.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.

Responsibilities

• Greet and welcome guests at the Front Desk.
• Follow Forbes Five Star standards in service.
• Manage check-ins/ checkouts in a courteous manner.
• Provide information on hotel services and local attractions.
• Log and deliver packages, mail and messages.
• Balance and prepare shift paperwork.
• Upsell promotions and monitor room rates.

Skills

Customer service

Communication

Multitasking

Professionalism

Flexibility

Education

High School diploma or equivalent

College coursework in related field

Tools

Front desk software

Job description

The Newbury Boston, a Highgate property, seeks a Guest Service Ambassador to greet guests, manage check-ins, and deliver Forbes Five Star service. You’ll assist with reservations, answer questions, and coordinate with other departments to ensure a seamless guest experience.

Ideal candidates will have high school or equivalent, some college coursework, and computer skills. Flexible schedules and a professional demeanor are essential to thrive in this luxury hotel setting.