DoubleTree Boston North Shore - Telephone Operator

Aimbridge Hospitality, LLC; Danvers (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan

Paid Time Off

Daily Pay

Job summary

Aimbridge Hospitality, LLC is seeking a Telephone Operator for DoubleTree Boston North Shore. You’ll be the first friendly contact for guests, handling calls, directing inquiries, and supporting front desk operations with a professional, courteous approach.

Ideal candidates enjoy helping guests, multitask effectively, and maintain accuracy in information. Full-time role with benefits; on-site hotel environment near I-95/US-1 in the North Shore region.

Qualifications

• High school diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Clear communication abilities and multitasking skills.

Responsibilities

• Respond to incoming calls promptly and direct callers to destinations.
• Maintain a warm, professional demeanor with guests and colleagues.
• Provide accurate information about the hotel and local area; follow VIP and emergency procedures.

Education

High school diploma or equivalent

Job description

Join Our Team as a Telephone Operator!

Step into the spotlight and let your voice be the heartbeat of our hotel! As a Telephone Operator, you’re not just answering calls—you’re the friendly first impression, the go‑to guide, and the connection that makes every guest’s day brighter. If you love lending a helping hand, enjoy tackling new challenges on the fly, and want a role where energy and smiles matter, this is your time to pick up the phone and make every conversation count!

Join Our Team as a Telephone Operator!

Step into the spotlight and let your voice be the heartbeat of our hotel! As a Telephone Operator, you’re not just answering calls—you’re the friendly first impression, the go‑to guide, and the connection that makes every guest’s day brighter. If you love lending a helping hand, enjoy tackling new challenges on the fly, and want a role where energy and smiles matter, this is your time to pick up the phone and make every conversation count!

Key Skills/Responsibilities

• Communication Specialist: Respond to incoming calls promptly and direct callers to the appropriate destination; maintain efficient communication within, to, and from the hotel.
• Service Champion: Approach all guest and employee encounters with friendliness and professionalism; maintain a warm and courteous demeanor at all times.
• Information Resource: Provide accurate information about the hotel and surrounding area; be familiar with emergency and VIP procedures.
• Privacy Protector: Maintain guest privacy at all times; handle messages and faxes according to standards.
• Operations Support: Serve as radio dispatcher; record and relay guest requests; maintain daily activity logs and efficient filing systems.
• Front Desk Assistant: Assist with front desk procedures, including bucket checks and other duties as assigned by the Front Desk manager.

Education & Experience

• High school diploma or equivalent required; experience in a hotel or related field preferred.
• Ability to convey information and ideas clearly.
• Strong multitasking skills and initiative.
• Effective problem‑solving abilities and deadline management.
• Ability to assimilate and adjust complex information to meet specific needs.
• Proficient in basic arithmetic and financial data.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

DoubleTree Boston North Shore provides a versatile workplace near the I‑95/US‑1 interchange, with direct access to the Atlantis Sports Club and the Indoor Water Park of New England. Team members support comfortable guest rooms, on‑site dining, fitness facilities, and flexible event venues. With proximity to Salem, Burlington, and the broader North Shore region, the property serves families, business travelers, and groups. It’s a dynamic environment suited for staff who enjoy working in a full‑service hotel with diverse guest needs.