Hospitality Communications Specialist

Hilton; Waikoloa (HI); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP with 15% discount

Paid parental leave

Caregiving concierge services

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton Waikoloa Village in Hawaii is seeking a Communications Operator to greet guests and handle inbound calls with warmth and professionalism. You’ll use PBX systems and hotel software to deliver seamless service across a 62-acre oceanfront resort, contributing to memorable guest experiences.

Full-time role with open availability, including overnights, weekends and holidays. Hilton offers health benefits, travel discounts, meals, parking and other perks to support team members’ wellbeing.

Qualifications

• Minimum six months of customer service experience.
• Hotel experience is highly preferred.

Responsibilities

• Provide exceptional phone support with a friendly attitude to guest calls.
• Maintain knowledge of hotel services, amenities and operations.
• Support emergency response by relaying accurate information to appropriate teams.
• Leverage PBX and computer applications to support daily operations.

Tools

PBX system

Job description

Hilton Waikoloa Village in Hawaii is seeking a Communications Operator to greet guests and handle inbound calls with warmth and professionalism. You’ll use PBX systems and hotel software to deliver seamless service across a 62-acre oceanfront resort, contributing to memorable guest experiences.

Full-time role with open availability, including overnights, weekends and holidays. Hilton offers health benefits, travel discounts, meals, parking and other perks to support team members’ wellbeing.