Guest Communications & Room Service Agent

Olive Avenue Staffing Llc; Saint Petersburg (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Kolter Hospitality seeks a Front Desk/Guest Services Associate to answer and direct calls, take room service orders, and dispatch staff across departments. You will greet guests by name, upsell services, and enter orders into the POS system to ensure timely delivery and accurate billing.

Ideal candidates have a high school diploma or GED, basic computer skills, and hospitality experience. The role may involve front desk duties and requires professional communication and reliability.

Qualifications

• High school diploma or GED.
• Hospitality experience preferred.
• Must be able to read and write to facilitate communication.
• Must possess basic computer skills.
• Must be able to sit at a desk for up to 8 hours per day.
• Pre-employment drug test and background check required.

Responsibilities

• Answer and direct all external incoming telephone calls following hotel etiquette.
• Answer internal guest and team member calls and greet guests by name.
• Dispatch delivery, security, banquets, engineering, housekeeping and others via radio/phone.
• Take room service orders and enter them in the POS system.
• Communicate special instructions to the kitchen and expeditors and upsell room service.
• Post charges and settle tickets as needed.
• Take wake‑up call requests and ensure timely delivery.
• Assist with front desk duties when needed.

Skills

Communication

Telephone etiquette

Computer literacy

Customer service

Education

High school diploma or GED

Tools

POS system

Radio/telephone systems

Job description

Kolter Hospitality seeks a Front Desk/Guest Services Associate to answer and direct calls, take room service orders, and dispatch staff across departments. You will greet guests by name, upsell services, and enter orders into the POS system to ensure timely delivery and accurate billing.

Ideal candidates have a high school diploma or GED, basic computer skills, and hospitality experience. The role may involve front desk duties and requires professional communication and reliability.