Guest Experience Lead — Front Desk

Kolter Hospitality; Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

Kolter Hospitality is seeking a Front Desk Supervisor to manage daily front desk operations and ensure a welcoming environment that drives guest satisfaction. You will lead a team to deliver consistent service, train staff, and handle guest inquiries with a focus on efficiency and courtesy.

Responsibilities include supervising shifts, coordinating with departments, and ensuring compliance with financial and safety policies, with a strong emphasis on guest needs and problem resolution.

Qualifications

• Ability to operate a computer.
• Previous hotel front desk experience; supervising/directing a team is a plus.
• Commitment to punctuality and professional appearance.
• Education: none required.

Responsibilities

• Supervise front desk operations during assigned shift.
• Ensure front desk staff is familiar with hotel products and services.
• Handle guest issues courteously and resolve to satisfaction.
• Assist guests with check-in and check-out processes.
• Maintain financial records, money handling, and licensing with timely reporting.
• Pre-block VIP arrivals and special requests in advance.
• Coordinate with other departments to share guest and room information.
• Report maintenance issues and follow safety procedures.

Skills

Front desk experience

Team supervision

Computer skills

Job description

Kolter Hospitality is seeking a Front Desk Supervisor to manage daily front desk operations and ensure a welcoming environment that drives guest satisfaction. You will lead a team to deliver consistent service, train staff, and handle guest inquiries with a focus on efficiency and courtesy.

Responsibilities include supervising shifts, coordinating with departments, and ensuring compliance with financial and safety policies, with a strong emphasis on guest needs and problem resolution.