Resort PBX & Guest Services Agent

Travel-Leisure-Co; Napa (CA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Volunteer day off

401k with employer match

Identity theft protection

Wellness program

Employee Assistance Program

Paid time off and holidays

Job summary

Travel + Leisure Co. is seeking a PBX Phone Operator to support resort communications, guest greetings, and reservations. You will provide accurate room rate quotes and assist guests with inquiries, ensuring a warm, guest-centered experience.

Responsibilities include answering calls, confirming reservations, and delivering hospitality with a smile from a global guest base. This is a full-time, on-site role with a focus on exceptional service and teamwork.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Strong phone etiquette skills.
• Excellent communication skills with the ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.]
• job_responsibilities_description":["Answer incoming calls for the resort - including external and internal communications.","Provide warm welcomes to guests from around the world.","Reserve and confirm reservations for individuals and/or groups.","Provide guests with room rate quotes.","Respond to guest inquiries and concerns as quickly and completely as possible."] ,
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Responsibilities

• Answer incoming calls for the resort - including external and internal communications.
• Bring smiles to guests from around the world by providing warm welcomes.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Skills

Phone etiquette

Communication

Multitasking

Attention to detail

Professional appearance

English proficiency

Job description

Travel + Leisure Co. is seeking a PBX Phone Operator to support resort communications, guest greetings, and reservations. You will provide accurate room rate quotes and assist guests with inquiries, ensuring a warm, guest-centered experience.

Responsibilities include answering calls, confirming reservations, and delivering hospitality with a smile from a global guest base. This is a full-time, on-site role with a focus on exceptional service and teamwork.