Spa Ambassador - Waldorf Astoria Chicago

Hilton; Chicago (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Incredible travel perks

Own Hilton stock

Paid parental leave

Personalized caregiving

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Financial security for your future

Job summary

Waldorf Astoria Chicago is seeking a Spa Ambassador to join our luxury spa team on Chicago's Gold Coast. In this role you will greet guests, manage spa reservations, and help deliver Forbes Travel Guide–level service in a serene, high-end environment.

We offer extensive perks, competitive hourly pay, and opportunities to grow within a globally renowned hospitality brand. Join us to create memorable experiences that elevate every guest stay.

Qualifications

• A commitment to exceptional guest service and hospitality standards.
• Ability to communicate warmly and effectively with guests and team members.
• Flexibility to work in a fast-paced luxury spa environment.

Responsibilities

• Greet and assist guests with a friendly, high-end approach.
• Manage spa reservations with a luxury-focused, detail-oriented touch.
• Enact Forbes Travel Guide standards and luxury service principles.
• Monitor facility usage to maintain a safe, relaxing environment.
• Process transactions accurately using the POS system.
• Support spa operations and assist team as needed.

Job description

Job Identification: 225726

Job Category: Spa

Job Schedule: Full time

Salary $24.00/USD/Hourly

Equal Opportunity Employer EOE, including disability/vets

Waldorf Astoria Chicago is looking for a Spa Ambassador to join the team in Chicago's Gold Coast!

Recognized as one of the Best Hotels in the World and in Chicago with the Top Hotel Spa in the U.S., the AAA-Five-Diamond, Forbes 4-Star Waldorf Astoria Chicago is nestled in the prestigious Gold Coast neighborhood among the famed Oak Street retailers and beach, Rush Street restaurants and nightlife, and The Magnificent Mile. Reminiscent of the grand Parisian hotels of the 1920s, this luxury hotel features 215 rooms, over 5,000 square feet of meeting space and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room dining.

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

Want to learn more? Hotel Website (https://www.waldorfastoriachicagohotel.com/) , Facebook , Instagram (https://www.instagram.com/wachicago/)

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Spa Ambassador, you’re not just ensuring a clean and relaxing spa environment – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Greet and assist guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to requests, and resolve any issues in a friendly, efficient manner

• Manage spa reservations with a high-touch, luxury-focused approach, providing elevated guest service while coordinating appointments, accommodating special requests, and ensuring a seamless wellness experience.

• Enact Forbes Travel Guide standards and luxury service principles: Consistently delivering exceptional guest experiences through personalized interactions, attention to detail, and anticipatory service.

• Monitor facility usage: Observe spa activity and report any concerns to maintain a safe and relaxing environment

• Process transactions with care: Accurately total and handle guest payments using the point-of-sale system; manage cash transactions, process credit and debit cards, issue change, and redeem gift certificates/cards

• Support spa operations: Perform general duties and provide support to the spa team as needed to enhance the guest experience

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most

• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

• Financial security for your future – Our retirement plans make it easier to save for what’s next

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/), and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.