Guest-Centric Service Advisor Trainee

Nelson Mazda Cool Springs; Franklin (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

Disability & Life Insurance

401(k) with match up to 6%

Gym memberships discounts

Volunteer Time Off

PTO after 90 days

Job summary

Nelson Mazda Cool Springs in Franklin, Tennessee is seeking an enthusiastic Service Advisor Trainee to be the face of our service department. You will guide customers through their service needs, build relationships, and ensure they feel valued from start to finish.

This role offers comprehensive benefits and hands-on training as you grow into a trusted advisor who delivers exceptional service and helps keep our customers satisfied.

Qualifications

• Customer-focused with strong communication and organizational skills.
• Able to manage time and handle multiple tasks in a fast-paced service environment.
• Maintains a professional appearance and positive attitude.

Responsibilities

• Oversee service orders and drive lane flow to ensure prompt, courteous service.
• Own the customer experience by completing tasks that leave a positive impression.
• Provide concierge support for owner inquiries in person or by phone.
• Ensure technicians' time is effectively allocated to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain customer happiness scores at or above company standards.
• Reinforce and adhere to company policies and standards.

Skills

Organized

Time management

Communication skills

Professional appearance

Customer satisfaction

Team oriented

Clean driving record

Job description

Nelson Mazda Cool Springs in Franklin, Tennessee is seeking an enthusiastic Service Advisor Trainee to be the face of our service department. You will guide customers through their service needs, build relationships, and ensure they feel valued from start to finish.

This role offers comprehensive benefits and hands-on training as you grow into a trusted advisor who delivers exceptional service and helps keep our customers satisfied.