Service Advisor Trainee

Nelson Cars; Murfreesboro, Northern (TN, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Work Schedule: 5-Day Work Week

401(k) + Company Match

Paid Time Off (PTO)

Comprehensive Insurance Package

Career Growth

Job summary

Nelson Mazda Murfreesboro is seeking a motivated Service Advisor Trainee to learn the essentials of the role, serving as a bridge between customers and our service team. This entry-level position offers real-world training and room for career advancement within the Nelson Auto Group.

You will develop knowledge of service processes, cost estimates, scheduling, and customer communication, while contributing to a positive, customer-focused service experience.

Qualifications

• College education preferred but not required.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Ability to work well in a team setting.
• Basic knowledge of automotive services is a plus but not required.
• Willingness to learn and adapt to new challenges.

Responsibilities

• Assist customers in understanding their vehicle’s service needs, ensuring clear communication between customers and technicians
• Develop knowledge of service processes, repair orders, and vehicle maintenance
• Learn to prepare accurate cost estimates for vehicle repairs and services
• Facilitate customer appointments, ensuring timely and efficient service scheduling
• Communicate service updates to customers in a clear and friendly manner
• Handle customer concerns and issues, working to resolve them in a professional manner
• Maintain up-to-date knowledge of products, services, and warranties
• Assist with customer follow-ups and service reminders
• Provide exceptional customer service while fostering a positive work environment

Skills

Excellent communication

Customer service mindset

Teamwork

Attention to detail

Multitasking

Basic automotive knowledge

Education

College education preferred

Job description

Job Title: Service Advisor Trainee Location: Nelson Mazda Murfreesboro Schedule: 5-Day Work Week

We are seeking a motivated and customer-focused individual to join our team as a Service Advisor Trainee. In this role, you will learn the essential functions of a Service Advisor, acting as a liaison between customers and our service team. You will ensure that customers receive outstanding service and care, while also helping to manage service operations efficiently. This is an entry-level role with room for career advancement within the company.

Key Responsibilities:

• Assist customers in understanding their vehicle’s service needs, ensuring clear communication between customers and technicians
• Develop knowledge of service processes, repair orders, and vehicle maintenance
• Learn to prepare accurate cost estimates for vehicle repairs and services
• Facilitate customer appointments, ensuring timely and efficient service scheduling
• Communicate service updates to customers in a clear and friendly manner
• Handle customer concerns and issues, working to resolve them in a professional manner
• Maintain up-to-date knowledge of products, services, and warranties
• Assist with customer follow-ups and service reminders
• Provide exceptional customer service while fostering a positive work environment

Qualifications:

• College education preferred but not required: further education in automotive, customer service, or related field preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Ability to work well in a team setting
• Basic knowledge of automotive services is a plus but not required
• Willingness to learn and adapt to new challenges

Benefits:

• Work Schedule: 5-day work week
• 401(k) + Company Match: Plan your future with confidence through our retirement savings program, which includes a company match up to 6%!
• Paid Time Off (PTO): Begin accruing PTO immediately, with eligibility for use after 90 days of employment
• Comprehensive Insurance Package: Full array of insurance options including health, dental, vision, and life insurance
• Career Growth: Ample opportunities for professional development and advancement within the company

Legal Considerations:

• In compliance with Tennessee employment law, this is a full-time, non-exempt position eligible for overtime after 40 hours per week.
• Employment is at-will, meaning both the employer and employee retain the right to terminate employment at any time, with or without cause, subject to federal and state law requirements.

Nelson Auto Group is an Equal Opportunity Employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.