Service Advisor Trainee | Growth Path in Auto Service

Nelson Mazda Murfreesboro; Murfreesboro (TN); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Work Schedule: 5-day work week

401(k) + Company Match

Paid Time Off (PTO)

Comprehensive Insurance Package

Career Growth

Job summary

Nelson Auto Group in Murfreesboro, TN, seeks a Service Advisor Trainee to learn the essential functions of a Service Advisor and act as a liaison between customers and our service team.

This entry-level position offers room for career advancement, a 5-day work week, and a strong emphasis on delivering outstanding service while supporting efficient service operations. Training and mentorship are provided to help you grow within the company.

Qualifications

• College education preferred but not required: further education in automotive, customer service, or related field preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Ability to work well in a team setting
• Basic knowledge of automotive services is a plus but not required
• Willingness to learn and adapt to new challenges

Responsibilities

• Assist customers in understanding their vehicle’s service needs, ensuring clear communication between customers and technicians
• Develop knowledge of service processes, repair orders, and vehicle maintenance
• Learn to prepare accurate cost estimates for vehicle repairs and services
• Facilitate customer appointments, ensuring timely and efficient service scheduling
• Communicate service updates to customers in a clear and friendly manner
• Handle customer concerns and issues, working to resolve them in a professional manner
• Maintain up-to-date knowledge of products, services, and warranties
• Assist with customer follow-ups and service reminders
• Provide exceptional customer service while fostering a positive work environment

Skills

Communication skills

Interpersonal skills

Attention to detail

Team player

Customer service

Willingness to learn

Education

College education preferred

Automotive knowledge helpful

Job description

Nelson Auto Group in Murfreesboro, TN, seeks a Service Advisor Trainee to learn the essential functions of a Service Advisor and act as a liaison between customers and our service team.

This entry-level position offers room for career advancement, a 5-day work week, and a strong emphasis on delivering outstanding service while supporting efficient service operations. Training and mentorship are provided to help you grow within the company.