Auto Service Advisor Trainee — Launch Your Career

Nelson Mazda Tulsa; Murfreesboro (TN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Work Schedule: 5 days per week

401(k) + Company Match

Paid Time Off (PTO)

Comprehensive Insurance Package

Career Growth

Job summary

Nelson Mazda Murfreesboro is seeking a motivated and customer-focused individual to join our service team as a Service Advisor Trainee. In this entry-level role, you will learn the essential functions of a Service Advisor while helping to manage service operations.

You will develop knowledge of service processes, cost estimates, and scheduling, and you will communicate with customers in a friendly, professional manner. This position offers room for career advancement.

Qualifications

• Excellent communication and interpersonal skills.
• Basic knowledge of automotive services is a plus but not required.
• Willingness to learn and adapt to new challenges.

Responsibilities

• Assist customers in understanding their vehicle’s service needs, ensuring clear communication between customers and technicians.
• Develop knowledge of service processes, repair orders, and vehicle maintenance.
• Learn to prepare accurate cost estimates for vehicle repairs and services.
• Facilitate customer appointments, ensuring timely and efficient service scheduling.
• Communicate service updates to customers in a clear and friendly manner.
• Handle customer concerns and issues, working to resolve them in a professional manner.
• Maintain up-to-date knowledge of products, services, and warranties.
• Assist with customer follow-ups and service reminders.
• Provide exceptional customer service while fostering a positive work environment.

Skills

Communication

Interpersonal skills

Multitasking

Team player

Education

College education preferred

Job description

Nelson Mazda Murfreesboro is seeking a motivated and customer-focused individual to join our service team as a Service Advisor Trainee. In this entry-level role, you will learn the essential functions of a Service Advisor while helping to manage service operations.

You will develop knowledge of service processes, cost estimates, and scheduling, and you will communicate with customers in a friendly, professional manner. This position offers room for career advancement.