Entry-Level Service Advisor Trainee — Learn & Grow

Nelson Cars; Murfreesboro, Northern (TN, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Work Schedule: 5-Day Work Week

401(k) + Company Match

Paid Time Off (PTO)

Comprehensive Insurance Package

Career Growth

Job summary

Nelson Mazda Murfreesboro is seeking a motivated Service Advisor Trainee to learn the essentials of the role, serving as a bridge between customers and our service team. This entry-level position offers real-world training and room for career advancement within the Nelson Auto Group.

You will develop knowledge of service processes, cost estimates, scheduling, and customer communication, while contributing to a positive, customer-focused service experience.

Qualifications

• College education preferred but not required.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Ability to work well in a team setting.
• Basic knowledge of automotive services is a plus but not required.
• Willingness to learn and adapt to new challenges.

Responsibilities

• Assist customers in understanding their vehicle’s service needs, ensuring clear communication between customers and technicians
• Develop knowledge of service processes, repair orders, and vehicle maintenance
• Learn to prepare accurate cost estimates for vehicle repairs and services
• Facilitate customer appointments, ensuring timely and efficient service scheduling
• Communicate service updates to customers in a clear and friendly manner
• Handle customer concerns and issues, working to resolve them in a professional manner
• Maintain up-to-date knowledge of products, services, and warranties
• Assist with customer follow-ups and service reminders
• Provide exceptional customer service while fostering a positive work environment

Skills

Excellent communication

Customer service mindset

Teamwork

Attention to detail

Multitasking

Basic automotive knowledge

Education

College education preferred

Job description

Nelson Mazda Murfreesboro is seeking a motivated Service Advisor Trainee to learn the essentials of the role, serving as a bridge between customers and our service team. This entry-level position offers real-world training and room for career advancement within the Nelson Auto Group.

You will develop knowledge of service processes, cost estimates, scheduling, and customer communication, while contributing to a positive, customer-focused service experience.