Hospitality-Driven Service Advisor (Automotive)

Tulley Automotive Group Inc; Nashua (NH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

401(k) plan with employer contribution

Employee Assistance Program (EAP)

Medical Insurance

Dental Insurance

Vision Insurance

Disability Coverage (Short Term & Long

Disability Coverage: Short Term & Long

Voluntary Life and AD&D Coverage

Employer Paid Life Insurance

Job summary

Tulley Automotive Group, Inc. in Nashua, NH seeks a friendly Service Advisor to join our service department and deliver outstanding customer experiences. Bring hospitality skills to manage customer communications, estimates, and service timelines.

No automotive background? We offer hands-on training to set you up for success in the service lane while you grow with a supportive team. This role welcomes candidates from hospitality backgrounds seeking a practical, customer-centric career path.

Qualifications

• Hospitality background welcomed as strong asset.
• No automotive experience? Hands-on training provided at Tulley.
• Experience delivering outstanding customer service is highly valued.
• Ability to manage fast-paced environments and make customers feel valued.

Responsibilities

• Greet customers promptly and professionally when they arrive at the service department
• Clearly communicate service and repair recommendations to customers, including estimated costs and timelines
• Accurately document customer concerns and vehicle issues in service records
• Coordinate vehicle inspections and diagnostic work with service technicians
• Keep customers updated on service progress, changes in repair timelines, and any additional recommended services
• Review completed work with customers and explain all charges and services performed
• Follow up with customers post-service to ensure satisfaction and encourage repeat business
• Maintain knowledge of dealership services, manufacturer recommendations, and current promotions
• Collaborate with parts department and service technicians to ensure timely and accurate repairs

Skills

Customer service

Hospitality background

Communication

multitasking

Job description

Tulley Automotive Group, Inc. in Nashua, NH seeks a friendly Service Advisor to join our service department and deliver outstanding customer experiences. Bring hospitality skills to manage customer communications, estimates, and service timelines.

No automotive background? We offer hands-on training to set you up for success in the service lane while you grow with a supportive team. This role welcomes candidates from hospitality backgrounds seeking a practical, customer-centric career path.