Hospitality-Focused Automotive Service Advisor

Tulley Automotive Group, Inc.; Nashua (NH); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Tulley Advantage

Competitive Compensation

Paid Time Off: Vacation Time | Holiday

401(k) plan with dealer contribution

Employee Assistance Program (EAP)

Insurance: Medical, Dental, Vision

Disability Coverage: Short Term & Long

Voluntary Life and AD&D Coverage

Employer Paid Life Insurance Policy

Job summary

Tulley Automotive Group, Inc. in Nashua, NH is seeking a friendly Service Advisor with a hospitality mindset to join our growing team. If you excel at making customers feel valued and can manage fast-paced environments, this role is for you.

No automotive experience is required—hands-on training is provided. You will greet customers, clearly communicate service needs and timelines, document concerns, coordinate with technicians, and follow up to ensure satisfaction.

Qualifications

• Hospitality experience helps manage fast-paced environments and make customers feel valued.
• Strong communication helps explain services and costs clearly to customers.
• Ability to juggle priorities and maintain a friendly, professional demeanor.

Responsibilities

• Greet customers promptly and professionally at the service department entry.
• Clearly communicate service and repair recommendations, with estimated costs and timelines.
• Document customer concerns and vehicle issues in service records accurately.
• Coordinate vehicle inspections and diagnostic work with service technicians.
• Keep customers updated on service progress and changes in timelines.

Skills

Customer service

Hospitality background

Communication

Multitasking

Job description

Tulley Automotive Group, Inc. in Nashua, NH is seeking a friendly Service Advisor with a hospitality mindset to join our growing team. If you excel at making customers feel valued and can manage fast-paced environments, this role is for you.

No automotive experience is required—hands-on training is provided. You will greet customers, clearly communicate service needs and timelines, document concerns, coordinate with technicians, and follow up to ensure satisfaction.