Guest-Centric Service Advisor

Asbury; Brandon (FL); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid training

Stock Awards

Healthcare plans

401k with company match

Employee discounts

Job summary

Asbury Automotive Group is seeking a Service Advisor for Courtesy Kia to be the friendly face of the service department. You will present repairs and maintenance options, build rapport with guests, and ensure accurate estimates and timely communication with customers and technicians.

The role emphasizes exceptional guest experiences, adherence to manufacturer schedules, and a proactive approach to customer satisfaction in a fast-paced automotive environment.

Qualifications

• High energy customer-facing role requiring good communication and rapport-building skills.
• Ability to promote services and explain maintenance benefits clearly.
• Strong phone and computer skills with basic administrative aptitude.

Responsibilities

• Greet customers in a friendly, timely manner and collect vehicle information.
• Promote services and build rapport to enhance customer satisfaction and CSI.
• Provide accurate repair estimates and communicate completion times to customers and technicians.
• Answer service calls and schedule service appointments.
• Ensure warranty guidelines are followed and maintain compliance with policies.
• Pass pre-employment background and drug screening.

Skills

Customer service

Phone skills

Computer skills

Sales mindset

Job description

Asbury Automotive Group is seeking a Service Advisor for Courtesy Kia to be the friendly face of the service department. You will present repairs and maintenance options, build rapport with guests, and ensure accurate estimates and timely communication with customers and technicians.

The role emphasizes exceptional guest experiences, adherence to manufacturer schedules, and a proactive approach to customer satisfaction in a fast-paced automotive environment.