Guest-Centric Server: Fast, Friendly Service

Universal Store; Odessa (TX); On-site; USD 14,000 - 21,000; Full time

Job summary

IHOP in Odessa, TX is seeking a friendly server to provide prompt, courteous service to all guests. You will greet guests, seat and take orders, serve meals, handle remittance, and help maintain a clean, welcoming dining area.

You will memorize IHOP terminology, follow SOPs, handle guest concerns professionally, and work with teammates to ensure a high-quality guest experience. Prior experience preferred but not required; training provided.

Qualifications

• Must be able to perform each essential duty satisfactorily.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.

Responsibilities

• Provide prompt, efficient, courteous service to all guests, including greetings, seating, talking and serving orders, and handling remittance as required.
• Develop and maintain professional relationships with IHOP employees and guests.
• Execute the Service Guidelines per IHOP SOP to ensure a high-quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods regarding guest checks and server banking procedures.
• Stock and rotate supplies in service areas and dining room as assigned per shift.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by management.
• Comply with IHOP N Go program as assigned.

Skills

Customer service

English proficiency

Job description

IHOP in Odessa, TX is seeking a friendly server to provide prompt, courteous service to all guests. You will greet guests, seat and take orders, serve meals, handle remittance, and help maintain a clean, welcoming dining area.

You will memorize IHOP terminology, follow SOPs, handle guest concerns professionally, and work with teammates to ensure a high-quality guest experience. Prior experience preferred but not required; training provided.