Guest Experience Server

Universal Store; Avondale (AZ); On-site; USD 17,000 - 25,000; Full time

Job summary

IHOP is seeking a friendly server to provide prompt, efficient, and courteous service to guests. You will greet guests, seat them, take orders, relay remittances, and clear tables with a smile.

Applicants should be able to read and comprehend instructions, communicate clearly in English, and follow IHOP SOPs for a high-quality guest experience. Prior experience is welcome but not required, and IHOP training is provided.

Qualifications

• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write simple correspondence.
• Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form.
• IHOP training course work as assigned.

Responsibilities

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the 'Service Guidelines' per the IHOP SOP to ensure a high – quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHOP N Go program as assigned.

Job description

IHOP is seeking a friendly server to provide prompt, efficient, and courteous service to guests. You will greet guests, seat them, take orders, relay remittances, and clear tables with a smile.

Applicants should be able to read and comprehend instructions, communicate clearly in English, and follow IHOP SOPs for a high-quality guest experience. Prior experience is welcome but not required, and IHOP training is provided.