Guest Experience Server – Fast-Paced Dining

Universal Store; Bartlesville (OK); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

IHOP in Bartlesville, OK is seeking a server to provide prompt, efficient, courteous service to all guests. You will greet, seat, take orders, and process remittances as needed while maintaining a clean and welcoming dining area.

Your role includes memorizing IHOP terminology, following service guidelines, resolving guest concerns professionally, and upholding uniform standards. Training will be provided as part of the SOP.

Qualifications

• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.
• IHOP training course work as assigned.

Responsabilités

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the “Service Guidelines” per the IHOP SOP to ensure a high – quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHOP N Go program as assigned.

Connaissances

Language skills

Reading ability

Reasoning ability

IHOP training

Formation

Experience or training desired

Description du poste

IHOP in Bartlesville, OK is seeking a server to provide prompt, efficient, courteous service to all guests. You will greet, seat, take orders, and process remittances as needed while maintaining a clean and welcoming dining area.

Your role includes memorizing IHOP terminology, following service guidelines, resolving guest concerns professionally, and upholding uniform standards. Training will be provided as part of the SOP.