Guest-Centric Server: Fast, Courteous Service

Universal Store; Flagstaff (AZ); On-site; USD 17,000 - 25,000; Full time

Job summary

IHOP is seeking a guest-focused team member to provide prompt, courteous service in a fast-paced dining environment. You will greet guests, assist with seating, take orders, and ensure accurate remittance and checkout processes.

The role requires knowledge of IHOP terminology and SOPs, with a focus on maintaining cleanliness and high standards throughout the dining area. Training may be provided, and applicants should be prepared to work evenings, weekends, and holidays.

Qualifications

• Prior experience or training desired but may not be required.

Responsibilities

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the “Service Guidelines” per the IHOP SOP to ensure a high – quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHOP N Go program as assigned.

Skills

Customer service

Communication

English proficiency

Job description

IHOP is seeking a guest-focused team member to provide prompt, courteous service in a fast-paced dining environment. You will greet guests, assist with seating, take orders, and ensure accurate remittance and checkout processes.

The role requires knowledge of IHOP terminology and SOPs, with a focus on maintaining cleanliness and high standards throughout the dining area. Training may be provided, and applicants should be prepared to work evenings, weekends, and holidays.