Guest Experience Specialist - Front Desk

McKibbon Hospitality; Jacksonville (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

McKibbon Hospitality's Courtyard by Marriott Jacksonville Beach Oceanfront is seeking a friendly Front Desk Agent to warmly greet guests and manage check-ins with accuracy.

You will maintain knowledge of hotel services, handle guest requests and feedback, and assist in coordinating with housekeeping and other departments to ensure a seamless stay. Shift variety includes early and late hours to support hotel operations.

Qualifications

• Experience in front desk roles or similar guest-facing positions.
• Strong customer-service mindset with ability to stay calm under pressure.
• Excellent communication and problem-solving skills.

Responsibilities

• Process guest check-ins and verify registration information.
• Resolve guest issues and complaints to ensure guest satisfaction.
• Maintain knowledge of hotel features, rates, promotions, and daily operations.
• Coordinate with housekeeping and other departments to ensure room readiness and guest needs.
• Assist with wake-up calls and guest requests as needed.

Skills

Front desk experience

Customer service

Communication

Education

High school diploma

Vocational training certificate

Job description

McKibbon Hospitality's Courtyard by Marriott Jacksonville Beach Oceanfront is seeking a friendly Front Desk Agent to warmly greet guests and manage check-ins with accuracy.

You will maintain knowledge of hotel services, handle guest requests and feedback, and assist in coordinating with housekeeping and other departments to ensure a seamless stay. Shift variety includes early and late hours to support hotel operations.