Guest-Centric Automotive Service Advisor | Weekly Pay

Lhmford; Albuquerque (NM); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards

Health insurance

Vision insurance

Dental insurance

401k with company match

Life Insurance

Pet Insurance

Job summary

Asbury Automotive Group in Albuquerque, NM is seeking an energetic Service Advisor to be the face of the dealership for service customers. You will present and sell needed products and services while following manufacturer maintenance schedules, building rapport to promote satisfaction and retention.

The ideal candidate has strong customer service, phone and computer skills; automotive service experience is heavily preferred.

Qualifications

• Previous automotive Service Advisor experience heavily preferred.
• Must have great customer service, phone and computer skills.
• Must be able to pass pre-employment screening (background & drug test).

Responsibilities

• Greet customers in a timely, friendly manner and obtain vehicle information.
• Actively promote and build rapport with customers.
• Advise customers on the care and maintenance of their vehicles per manufacturer specifications.
• Generate and provide customers with complete and accurate repair estimates.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow up with customers to drive repeat visits and improve CSI.
• Strictly follow warranty guidelines and procedures.
• Comply with all laws and company policy regarding information security.

Skills

Customer service

Phone skills

Computer skills

Job description

Asbury Automotive Group in Albuquerque, NM is seeking an energetic Service Advisor to be the face of the dealership for service customers. You will present and sell needed products and services while following manufacturer maintenance schedules, building rapport to promote satisfaction and retention.

The ideal candidate has strong customer service, phone and computer skills; automotive service experience is heavily preferred.