Guest-Centric Automotive Service Advisor

Valley Nissan; Longmont (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

Paid vacation

Ongoing training

Career advancement opportunities

Team environment

Employee discounts on vehicles, parts,

Job summary

Valley Nissan in Longmont, CO is seeking a Service Advisor to be the primary contact for guests, write up repair orders, and schedule service appointments while delivering an exceptional guest experience.

You will explain recommended services, provide estimates, coordinate with technicians, and maintain accurate records to ensure timely completion and satisfaction; prior automotive service experience is welcomed.

Qualifications

• Strong communication and customer service skills.
• Positive, professional attitude and appearance.
• Ability to multitask in a fast-paced environment.
• Strong organizational and computer skills.

Responsibilities

• Serve as the primary point of contact for service guests.
• Greet guests and build long-term relationships through trust and communication.
• Accurately write up repair orders and schedule service appointments.
• Clearly explain recommended services, maintenance, and repair needs.
• Provide timely updates on repair status and vehicle completion.
• Coordinate closely with technicians to ensure efficient workflow.
• Prepare estimates and review invoices with guests.
• Maintain accurate and detailed service records.
• Deliver a high-quality guest experience from check-in to delivery.

Skills

Customer service

Communication

Multitasking

Organizational skills

Automotive knowledge

Spanish language (bonus)

Tools

Computer skills

CRM software

Job description

Valley Nissan in Longmont, CO is seeking a Service Advisor to be the primary contact for guests, write up repair orders, and schedule service appointments while delivering an exceptional guest experience.

You will explain recommended services, provide estimates, coordinate with technicians, and maintain accurate records to ensure timely completion and satisfaction; prior automotive service experience is welcomed.