Service Advisor

Valley Nissan

Laramie (WY)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Pay based on experience

Medical & Dental Insurance

Paid Vacation

Closed Sundays

Great Work Environment

Wonderful Culture

Job summary

A local automotive dealership in Laramie is seeking a Service Advisor to ensure customer satisfaction and manage repair orders. Responsibilities include communicating with customers, preparing accurate estimates, and ensuring repairs meet manufacturer specifications. Candidates should have proven experience in similar roles and a strong desire for career growth.

Qualifications

Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
A desire for a long term career with a growing organization.

Responsibilities

Ensure work specified on the repair order is completed efficiently.
Communicate with customers about Technician findings.
Prepare an accurate estimate of costs for labor and parts.

Skills

Proven record of achieving exceptional Customer Satisfaction

Above average energy level

Personal and professional integrity

Tools

ADP computer experience

Job description

Overview

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Our Goal at Laramie Range Ford is to create an exceptional environment for our customers and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service.

Benefits

Pay based on experience
Medical & Dental Insurance
Paid Vacation
Closed Sundays
Great Work Environment
Wonderful Culture

Responsibilities

Make sure the work specified on the repair order is completed with efficiency, accuracy and in accordance with dealership policies
Explain to Technician what Customer has described so that the Technician can Diagnose, maintain, and repair vehicle automotive systems efficiently.
Communicate with Customers about what the Technicians may have found and if any additional service is needed. Explain online multi-point inspection report
Make sure repairs under warranty are completed to manufacturer specifications
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers

Qualifications

Proven record of achieving exceptional Customer Satisfaction
Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity
ADP computer experience a plus

Laramie Range Ford is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Seniority level