Bilingual Service Advisor — Customer Care & Growth

Valley Nissan; Loveland (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Pay based on experience

Medical & Dental Insurance

Paid Vacation

Closed Sundays

Great Work Environment

Wonderful Culture

Job summary

Valley Nissan in Loveland, Colorado is actively seeking a dedicated Service Advisor. The ideal candidate possesses exceptional customer service skills, a proven track record, and experience in a similar role.

You will be responsible for greeting customers, obtaining vehicle information, determining needed maintenance, preparing estimates, and monitoring vehicle statuses. A commitment to personal and professional integrity is essential. We offer a supportive work environment with competitive pay and great benefits.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• Above average energy level.
• A desire for a long term career with a growing organization.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Excellent written and verbal communication skills

Excellent customer service skills

Ability to learn quickly

Team player

Computer literate

Tools

DealerTrack

Xtime

Job description

Valley Nissan in Loveland, Colorado is actively seeking a dedicated Service Advisor. The ideal candidate possesses exceptional customer service skills, a proven track record, and experience in a similar role.

You will be responsible for greeting customers, obtaining vehicle information, determining needed maintenance, preparing estimates, and monitoring vehicle statuses. A commitment to personal and professional integrity is essential. We offer a supportive work environment with competitive pay and great benefits.