Guest Billing Coordinator - Front Desk & Finance

Kalahari Resorts & Conventions; Pocono Manor (PA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Health, dental, and vision coverage

Employee appreciation events

Education assistance

Job summary

Kalahari Resorts & Conventions in Pocono Manor, PA is seeking a Guest Billing Coordinator to ensure accurate processing, documentation, and communication of all guest billing transactions within the Front Office/Guest Services teams.

This hourly role focuses on billing accuracy, reconciliation, and collaboration across departments to resolve inquiries, while supporting smooth financial operations and guest experiences. Competitive benefits accompany the position.

Qualifications

• 1–3 years of relevant experience in accounting, finance, hospitality, or a related field.
• High attention to detail with the ability to manage multiple priorities.
• Strong verbal and written communication abilities.
• Collaborative, team-oriented approach with the ability to work independently when required

Responsibilities

• Process and reconcile guest billing transactions accurately and in accordance with resort policies.
• Review guest folios, room charges, adjustments, and payments to ensure billing accuracy.
• Research and resolve billing discrepancies by partnering with Front Office, Sales, Food & Beverage, Waterpark, and other departments.
• Respond to guest and internal billing inquiries in a timely, professional and courteous manner.
• Prepare, organize, and maintain accurate billing documentation, reports, and financial records.
• Process billing corrections, refunds, direct bill accounts, and other account adjustments as needed.
• Ensure compliance with company policies, accounting procedures, and audit requirements.
• Support month-end and daily reconciliation processes by verifying billing data and resolving outstanding balances.
• Assist with administrative projects, reporting, and process improvements that enhance billing accuracy and operational efficiency.
• Maintain confidentiality of guest financial information while delivering exceptional customer service.

Skills

Attention to detail

Hospitality experience

Communication skills

Job description

Kalahari Resorts & Conventions in Pocono Manor, PA is seeking a Guest Billing Coordinator to ensure accurate processing, documentation, and communication of all guest billing transactions within the Front Office/Guest Services teams.

This hourly role focuses on billing accuracy, reconciliation, and collaboration across departments to resolve inquiries, while supporting smooth financial operations and guest experiences. Competitive benefits accompany the position.