Guest Billing

Kalahari Resorts & Conventions; Pocono Manor (PA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Health, dental, and vision coverage

Employee appreciation events

Education assistance

Job summary

Kalahari Resorts & Conventions in Pocono Manor, PA is seeking a Guest Billing Coordinator to ensure accurate processing, documentation, and communication of all guest billing transactions within the Front Office/Guest Services teams.

This hourly role focuses on billing accuracy, reconciliation, and collaboration across departments to resolve inquiries, while supporting smooth financial operations and guest experiences. Competitive benefits accompany the position.

Qualifications

• 1–3 years of relevant experience in accounting, finance, hospitality, or a related field.
• High attention to detail with the ability to manage multiple priorities.
• Strong verbal and written communication abilities.
• Collaborative, team-oriented approach with the ability to work independently when required

Responsibilities

• Process and reconcile guest billing transactions accurately and in accordance with resort policies.
• Review guest folios, room charges, adjustments, and payments to ensure billing accuracy.
• Research and resolve billing discrepancies by partnering with Front Office, Sales, Food & Beverage, Waterpark, and other departments.
• Respond to guest and internal billing inquiries in a timely, professional and courteous manner.
• Prepare, organize, and maintain accurate billing documentation, reports, and financial records.
• Process billing corrections, refunds, direct bill accounts, and other account adjustments as needed.
• Ensure compliance with company policies, accounting procedures, and audit requirements.
• Support month-end and daily reconciliation processes by verifying billing data and resolving outstanding balances.
• Assist with administrative projects, reporting, and process improvements that enhance billing accuracy and operational efficiency.
• Maintain confidentiality of guest financial information while delivering exceptional customer service.

Skills

Attention to detail

Hospitality experience

Communication skills

Job description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world‑class dining, luxurious spas, thrilling entertainment, and cutting‑edge convention centers that redefine hospitality.

But we’re more than a resort. As a family‑owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

Guest Billing Coordinator

Kalahari Resorts & Conventions is seeking a Guest Billing Coordinator. In this role, you will be responsible for ensuring accurate processing, documentation, and communication of all guest billing transactions in accordance with Kalahari Resorts’ financial policies. This role is a Front Office/Front Desk position, within Guest Services.

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll play a key role in ensuring accurate billing and seamless financial processes that support an exceptional guest experience. By partnering with resort departments to resolve billing inquiries and maintain accurate records, you'll help create a smooth, efficient experience for both guests and associates.

This is an hourly wage role

Key Responsibilities

• Process and reconcile guest billing transactions accurately and in accordance with resort policies and procedures.
• Review guest folios, room charges, adjustments, and payments to ensure billing accuracy.
• Research and resolve billing discrepancies by partnering with Front Office, Sales, Food & Beverage, Waterpark, and other departments.
• Respond to guest and internal billing inquiries in a timely, professional, and courteous manner.
• Prepare, organize, and maintain accurate billing documentation, reports, and financial records.
• Process billing corrections, refunds, direct bill accounts, and other account adjustments as needed.
• Ensure compliance with company policies, accounting procedures, and audit requirements.
• Support month-end and daily reconciliation processes by verifying billing data and resolving outstanding balances.
• Assist with administrative projects, reporting, and process improvements that enhance billing accuracy and operational efficiency.
• Maintain confidentiality of guest financial information while delivering exceptional customer service.

What We’re Looking For

• 1–3 years of relevant experience in accounting, finance, hospitality, or a related field preferred.
• High attention to detail with the ability to manage multiple priorities.
• Strong verbal and written communication abilities.
• Collaborative, team-oriented approach with the ability to work independently when required

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full‑time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspiring growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.