F&B Service Lead — Guest Experience & Team Support

Kalahari Resorts LLC; Pocono Manor (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Career growth opportunities

401(k) matching

Paid time off

Holiday compensation

Health/dental/vision coverage

Employee discounts

Education assistance

Job summary

Kalahari Resorts & Conventions in Pocono Manor, PA is seeking F&B Service Staff to support busser, food runner, and host/ess roles. You will work with the front-of-house team to clean and reset tables, deliver orders accurately, and provide welcoming, responsive service to guests.

Hourly wages vary and may include tips; prior front-of-house experience is preferred, with opportunities for growth and participation in a values-driven team.

Qualifications

• General front-of-house knowledge with at least 1 year preferred.
• Leadership style rooted in collaboration, respect, and service to others.
• Ability to communicate with guests and associates and work with resort management.

Responsibilities

• Oversee daily operations of delivering food orders from the kitchen to guests.
• Answer questions about food, beverage, restaurant functions, services, and resort activities.
• Monitor and observe guests dining experience and ensure satisfaction, responding promptly to needs.
• Take dirty tableware to dish room and organize silverware, dishes, and glassware for washing.
• Communicate with server and hostess to ensure efficient seating and table utilization.
• Reset and arrange tabletops, chairs, and booths between seating and after guests leave.

Skills

Front-of-house experience

Collaborative leadership

Guest communication

Job description

Kalahari Resorts & Conventions in Pocono Manor, PA is seeking F&B Service Staff to support busser, food runner, and host/ess roles. You will work with the front-of-house team to clean and reset tables, deliver orders accurately, and provide welcoming, responsive service to guests.

Hourly wages vary and may include tips; prior front-of-house experience is preferred, with opportunities for growth and participation in a values-driven team.