Guest Billing Specialist

Kalahari Resorts LLC; Mount Pocono (PA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Career growth opportunities with promo

401(k) matching, paid time off, andhol

Health, dental, and vision coverage

Employee appreciation events, perks at

Education assistance programs

Job summary

Kalahari Resorts & Conventions in Pocono Manor, PA seeks a Guest Billing Coordinator to ensure accurate billing transactions and documentation in line with resort policy. This is an hourly position within Guest Services, requiring teamwork with Front Office, Sales, Food & Beverage, and other departments to resolve discrepancies.

You’ll review folios and room charges, process adjustments, and maintain confidential guest financial information while delivering exceptional service.

Qualifications

• 1–3 years of relevant experience in accounting, finance, hospitality, or related field.
• High attention to detail and ability to manage multiple priorities.
• Strong verbal and written communication skills.
• Collaborative, team-oriented approach with ability to work independently.

Responsibilities

• Process and reconcile guest billing transactions accurately and in accordance with resort policies and procedures.
• Review guest folios, room charges, adjustments, and payments to ensure billing accuracy.
• Research and resolve billing discrepancies by partnering with Front Office, Sales, Food & Beverage, Waterpark, and other departments.
• Respond to guest and internal billing inquiries in a timely, professional, and courteous manner.
• Prepare, organize, and maintain accurate billing documentation, reports, and financial records.
• Process billing corrections, refunds, direct bill accounts, and other account adjustments as needed.
• Ensure compliance with company policies, accounting procedures, and audit requirements.
• Support month-end and daily reconciliation processes by verifying billing data and resolving outstanding balances.
• Assist with administrative projects, reporting, and process improvements that enhance billing accuracy and operational efficiency.
• Maintain confidentiality of guest financial information while delivering exceptional customer service.

Skills

Attention to detail

Verbal communication

Written communication

Team collaboration

Job description

Kalahari Resorts & Conventions in Pocono Manor, PA seeks a Guest Billing Coordinator to ensure accurate billing transactions and documentation in line with resort policy. This is an hourly position within Guest Services, requiring teamwork with Front Office, Sales, Food & Beverage, and other departments to resolve discrepancies.

You’ll review folios and room charges, process adjustments, and maintain confidential guest financial information while delivering exceptional service.