Guest Billing Specialist

Kalahari Resorts LLC; Pocono Manor (PA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Career growth

401k matching

Paid time off

Holiday pay

Health coverage

Dental coverage

Vision coverage

Employee events

Discounts at resorts

Education assistance

Job summary

Kalahari Resorts & Conventions in Pocono Manor, PA seeks a Guest Billing Coordinator to ensure accurate processing and documentation of all guest billing transactions. This Front Office/Front Desk role sits within Guest Services, focusing on accurate billing and efficient financial processes to support an exceptional guest experience.

The position is an hourly wage role with teamwork, strong communication, and attention to detail as core requirements.

Qualifications

• 1–3 years of relevant experience in accounting, finance, hospitality, or a related field preferred.
• High attention to detail with the ability to manage multiple priorities.
• Strong verbal and written communication abilities.
• Collaborative, team-oriented approach with the ability to work independently when required

Responsibilities

• Process and reconcile guest billing transactions accurately and in accordance with resort policies and procedures.
• Review guest folios, room charges, adjustments, and payments to ensure billing accuracy.
• Research and resolve billing discrepancies by partnering with Front Office, Sales, Food & Beverage, Waterpark, and other departments.
• Respond to guest and internal billing inquiries in a timely, professional, and courteous manner.
• Prepare, organize, and maintain accurate billing documentation, reports, and financial records.
• Process billing corrections, refunds, direct bill accounts, and other account adjustments as needed.
• Ensure compliance with company policies, accounting procedures, and audit requirements.
• Support month-end and daily reconciliation processes by verifying billing data and resolving outstanding balances.
• Assist with administrative projects, reporting, and process improvements that enhance billing accuracy and operational efficiency.
• Maintain confidentiality of guest financial information while delivering exceptional customer service.

Skills

Attention to detail

Communication (verbal & written)

Team collaboration

Job description

Kalahari Resorts & Conventions in Pocono Manor, PA seeks a Guest Billing Coordinator to ensure accurate processing and documentation of all guest billing transactions. This Front Office/Front Desk role sits within Guest Services, focusing on accurate billing and efficient financial processes to support an exceptional guest experience.

The position is an hourly wage role with teamwork, strong communication, and attention to detail as core requirements.