Guest Experience Associate — Front Desk

Kalahari Resorts LLC; Pocono Manor (PA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Career growth opportunities

401(k) matching

Health, dental, and vision coverage

Employee appreciation events

Education assistance programs

Job summary

Kalahari Resorts & Conventions in Pocono Manor, PA is seeking a Front Desk Agent to welcome guests, check them in, and ensure a memorable stay. You will support guests with courtesy, efficiency, and discretion, aligning with our Promise of Lead with Love.

The position requires 1-2 years of front desk or guest service experience and a collaborative, guest-focused mindset. Full-time hours with comprehensive benefits are offered in a dynamic resort environment.

Qualifications

• 1-2 years’ front desk/guest service experience.
• Leadership style rooted in collaboration, respect, and service to others.
• Must be effective at listening to, understanding, and clarifying issues.

Responsibilities

• Oversee daily operations of guests during check-in, stay, and check-out.
• Operate Front Desk systems and office equipment.
• Ensure courteous, efficient, and confidential guest service per resort standards.
• Handle package, mail, and message delivery to guests and meeting rooms.
• Answer guest inquiries about resort services and hours of operation promptly.

Skills

Front desk experience

Guest service

Problem solving

Leadership style

Active listening

Job description

Kalahari Resorts & Conventions in Pocono Manor, PA is seeking a Front Desk Agent to welcome guests, check them in, and ensure a memorable stay. You will support guests with courtesy, efficiency, and discretion, aligning with our Promise of Lead with Love.

The position requires 1-2 years of front desk or guest service experience and a collaborative, guest-focused mindset. Full-time hours with comprehensive benefits are offered in a dynamic resort environment.