Guest Attendant (Seasonal)

Alamo Drafthouse Cinema; Omaha (NE); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for enthusiastic Guest Attendants to enhance the theater experience. In this role, you will serve as the primary contact for guests, ensuring a welcoming and enjoyable atmosphere. Responsibilities include managing orders, maintaining cleanliness, and providing exceptional customer service. This vibrant workplace offers flexible scheduling and a fun environment where you can be yourself. If you have a passion for hospitality and enjoy working in a fast-paced setting, this opportunity is perfect for you!

Benefits

Free movies & food

Paid time off

Flexible scheduling

Medical, dental, vision benefits

Qualifications

• 2+ years experience in high-volume restaurant/theater environment is a plus.
• Active alcohol and food handler certifications as per state requirements.

Responsibilities

• Maintain cleanliness and safety standards in the theater.
• Manage guest orders from entry to delivery.
• Uphold high-quality guest interactions and overall experience.

Skills

Customer Service

Team Collaboration

Problem Solving

Education

High School Diploma

Tools

POS System

Job description

Compensation Range:

$18.00 - $22.00 Plus Tips

Location:

12750 Westport Pkwy, Omaha, Nebraska, 68138

Our Guest Attendants will serve theater guests and be their point of contact for functions such as check-in, finding theaters, answering questions at the Concierge desk, confirming/taking orders, delivering food and beverages, and processing payments. They focus on creating a world-class hospitality experience while maintaining safety standards, ensuring guests enjoy a safe, clean, distraction-free, and enjoyable environment. They represent the face of Alamo and strive to make guests feel welcome and cared for.

WHAT WE OFFER

• A fun workplace where you can be yourself and do great work!
• Free movies & food
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, FSA, HSA, and voluntary benefits for all full-time and part-time teammates

OUR MISSION:

To ensure every guest and teammate has an awesome experience and is excited to return.

CORE ROLE RESPONSIBILITIES:

• Maintain kindness and understanding
• Organize and lead theater cleaning, ensuring seats are sanitized before the next film
• Manage order cards, safety, and guest needs across multiple theaters
• Launch and manage guest orders from POS entry to delivery
• Perform opening and closing duties as assigned
• Maintain assistive listening and close-captioned devices
• Foster a positive, team-driven atmosphere
• Troubleshoot guest issues with management support
• Own the lobby and seating experience, including managing lines, announcing seating, guiding guests, and communicating with leadership
• Maintain knowledge of menu offerings and current films/events
• Uphold cleanliness standards for the venue
• Follow all safety protocols to keep teams and guests healthy
• Ensure high-quality guest interactions and overall experience
• Uphold standards of behavior aligned with company values and policies

QUALIFICATIONS:

• 2+ years experience in high-volume restaurant/theater environment is a plus
• Ability to work collaboratively in a fast-paced environment
• Flexible schedule including early mornings, late nights, weekends, holidays
• Active alcohol and food handler certifications as per state requirements
• Being cinephile is a plus!

PHYSICAL REQUIREMENTS:

• Ability to lift and transport items up to 50 lbs
• Stand for extended periods
• Walk up and down stairs multiple times
• Position oneself discreetly in theaters
• Operate POS touchscreen devices
• Work cautiously in a busy, sometimes loud environment

OUR CORE VALUES:

DO THE RIGHT THING: We strive to be a force of good, standing up for our beliefs with kindness.
FOSTER COMMUNITY: We value diversity, support each other's passions, and build strong community ties.
BOLDLY GO: We seek new experiences, innovate, take risks, and learn from mistakes.
GIVE A SH!T: We are passionate about creating excellent experiences, obsess over details, and take pride in our work.

Company: Alamo Drafthouse Cinema