Assistant Supervisor, Guest Arrival

Visit Philadelphia; Philadelphia (Philadelphia County); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park tickets for friends

Park discounts on food and merchandise

Scholarship opportunities

Job summary

Sesame Place in Philadelphia is seeking enthusiastic Ambassadors to help deliver joyful guest experiences. You will lead a team, supervise and train Ambassadors in areas like Parking Lot, Ticketing, Turnstiles, and Check-In.

Applicants should be at least 18, have a valid license, CPR/AED certification or ability to obtain it, and strong communication skills. Flexibility for peak/off-peak hours and holidays is required.

Qualifications

• Leadership experience preferred with ability to coach others.
• Strong communication and public speaking skills.
• Cash handling and customer service experience.
• CPR/AED certification or ability to obtain.

Responsibilities

• Lead and inspire a team to deliver exceptional guest experiences.
• Supervise, train, and counsel Ambassadors in guest arrival areas.
• Monitor cash handling procedures and report status to Supervisors.
• Ensure safety, accessibility, and cleanliness in assigned zones.
• Maintain labor schedules and assist with opening/closing procedures.
• Develop team through coaching and feedback.

Skills

Leadership

Public speaking

Interpersonal skills

Problem solving

Team training

Cash handling

Education

Bachelor’s degree preferred

Tools

MS Office

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:

Help lead and inspire a team to deliver great guest experiences from the get-go. You’ll model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with.

Get ready to help us show our best right when guests first show up! You will supervise, train, and counsel Ambassadors and perform the job duties you’re supervising in Guest Arrival areas such as:

• Parking Lot
• Ticketing
• Turnstiles
• Reservation Check-In Area
• Track labor, including daily scheduling and break management
• Oversee opening and closing procedures
• Maintain a clean and safe environment for all team members, guests, and animals
• Develop team members through training, feedback and coaching
• Ensure compliance with all relevant regulations and policies
• Create and maintain team rotation grid
• Respond to guest and team member needs
• Report project status to Supervisors and Managers
• Ensure strict adherence to all cash handling procedure

What it takes to succeed:

• During peak season, at least 4 days of unrestricted availability with one day being a weekend day, and availability to work holidays
• During the off season, at least 3 days of unrestricted availability with one day being a weekend day, and availability to work holidays
• At least 18 years old
• Valid state driver’s license
• Ability to complete CPR/AED training/certification
• Ability to be certified on all attractions
• Outstanding communication, public speaking, problem solving and interpersonal skills
• Ability to remain calm and professional during challenging situations
• Computer proficiency with MS Office
• Comfortable working outdoors, around water and at heights up to 350 ft.
• Previous cash handling experience and ability to work multiple selling systems
• Ability to train on and use protective gear
• Flexibility in working varied hours
• Related Bachelor’s degree preferred
• Previous leadership experience highly desirable

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.