Guest Ambassador Overnight -- 10pm - 6am - Friday & Saturday - $18.00/hour

Park Place Operations Inc; Indianapolis (IN); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision insurance

HSA

Life insurance

PTO

401(k) plan

Holiday pay

EAP

Disability insurance

Job summary

Park Place Operations Inc. seeks a Parking Guest Ambassador to direct vehicles to available spaces, monitor lots for optimal occupancy, and enforce parking regulations.

You will assist customers with inquiries, manage ticketing issues, and operate gates and payment systems in a fast-paced setting. Ideal candidates have strong communication skills, the ability to multitask, and experience handling radio communications in a busy environment.

Qualifications

• Requires high school diploma or GED or equivalent.
• Minimum of 1 year in dispatch, customer service or related field.
• Experience handling high-volume phone calls and radio communications.
• Able to multitask in a fast-paced environment and maintain organization.

Responsibilities

• Direct traffic to parking spaces using clear hand signals and communication.
• Monitor lots to ensure space utilization and prevent congestion.
• Enforce time limits and prohibited zones.
• Assist customers with parking inquiries and issues.
• Help with tickets, vehicle lockouts, and directions.
• Maintain communication with staff for smooth operations.
• Operate gates, ticket dispensers, and payment systems.
• Keep work area clean and safe.

Skills

Excellent communication

Interpersonal skills

Stress management

Math proficiency

Maps and directions

Teamwork

English proficiency

Multitasking

Education

High School Diploma or GED

Tools

Two-way radios

Radio communication systems

Job description

Parking Guest AmbassadorJob Purpose:To efficiently manage and coordinate the parking operations within a designated area, ensuring smooth traffic flow, maximizing parking capacity, and providing excellent customer service. This role involves directing vehicles to available parking spaces, monitoring parking activity, enforcing parking regulations and assisting customers with any parking-related inquiries or issues.Key Responsibilities:Direct incoming and outgoing traffic to available parking spaces, utilizing clear hand signals and verbal communication.Monitor parking lots to ensure efficient space utilization and prevent congestion.Enforce parking regulations, including time limits, and prohibited parking zones.Respond to customer inquiries regarding parking availability, directions, and regulations.Help customers with parking-related issues, such as lost tickets or vehicle lockouts.Maintain regular communication with other parking staff to ensure smooth operations.Operate parking equipment, such as gates, ticket dispensers and payment systems.Maintain a clean and organized work environment, ensuring the safety and security of the parking area.Perform other related duties as assigned.Employee Benefits:Medical (PPO or HDHP)DentalVisionHSA (Health Savings Account)Basic Life / AD&DSupplemental Life / AD&DDisability InsuranceEAP (Employee Assistance Program)401(k) Retirement Savings PlanPaid Time Off (“PTO”)Holiday PayRequired Education:High School Diploma or GED equivalent or an equivalent combination of education and experience.Required Experience:Minimum of one year of experience in dispatching, customer service or a related field.Experience handling high-volume phone calls and radio communications.Experience working in a fast-paced environment and managing multiple tasks simultaneously.Must we organized and be able to multitask in a fast paced environment.Tech inclined as we use a multitude of apps and tech to monitor buses, check people in/out and reservation system.Required Skills and Abilities:Excellent communication skills (verbal and written).Strong interpersonal skills and ability to maintain professionalism with diverse individuals.Ability to effectively handle stressful situations and resolve conflicts calmly and efficiently.Proficient in basic math and computer skills.Ability to read and interpret maps and directions.Strong problem-solving and decision-making skills.Ability to work independently and as part of a team.Ability to adapt to changing priorities and meet deadlines.Knowledge of parking procedures (preferred).Ability to operate two-way radios and other communication equipment.Ability to maintain accurate records and documentation.Ability to lift and move up to 25 pounds.Ability to climb, balance, stoop, kneel, crouch or crawl as needed.Ability to understand and follow written and verbal instructions.Ability to communicate effectively in English (both written and spoken).Ability to pass a background check and drug screening.