Guest Ambassador (63229)

Park Place Parking & Fast Park and Relax; Houston (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical PPO/HDHP

Dental

Vision

401(k)

Paid Time Off

Holiday Pay

Job summary

Park Place Parking & Fast Park and Relax in Houston, TX is seeking a Parking Guest Ambassador for the overnight shift. You will direct traffic, assist customers, enforce regulations, and operate gates and ticket systems in a fast-paced parking environment.

This full-time role offers benefits including medical, dental, vision, 401(k), paid time off, and more. Applicants should have a High School diploma or GED, one year of related experience, strong communication, and the ability to lift up to 25

Qualifications

• High School diploma or GED required.

Responsibilities

• Direct traffic to parking spaces with clear signals and communication.
• Monitor lots to maximize space utilization and reduce congestion.
• Enforce parking rules including time limits and zones.
• Assist customers with parking inquiries and lost tickets.
• Operate gates, ticket dispensers, and payment systems.
• Prepare reports on occupancy, revenue, and incidents.

Skills

Excellent communication

Interpersonal skills

Stress management

Problem solving

Map reading

Basic math

Computer skills

Teamwork

Time management

English communication

Education

High School Diploma or GED

Job description

Job Details: Job Location: Hobby Fast Park - Houston, TX 77075, Position Type: Full Time, Education Level: None, Salary Range: $16.00 - $17.00 Hourly, Travel Percentage: None, Job Shift: Overnight, Job Category: Customer Service, Parking Guest Ambassador

Job Purpose

- To efficiently manage and coordinate the parking operations within a designated area, ensuring smooth traffic flow, maximizing parking capacity, and providing excellent customer service. This role involves directing vehicles to available parking spaces, monitoring parking activity, enforcing parking regulations and assisting customers with any parking-related inquiries or issues.

Key Responsibilities

• Direct incoming and outgoing traffic to available parking spaces, utilizing clear hand signals and verbal communication.
• Monitor parking lots to ensure efficient space utilization and prevent congestion.
• Enforce parking regulations, including time limits, and prohibited parking zones.
• Respond to customer inquiries regarding parking availability, directions, and regulations.
• Help customers with parking-related issues, such as lost tickets or vehicle lockouts.
• Maintain regular communication with other parking staff to ensure smooth operations.
• Operate parking equipment, such as gates, ticket dispensers and payment systems.
• Prepare reports on parking activity, including occupancy rates, revenue collected and any incidents.
• Maintain a clean and organized work environment, ensuring the safety and security of the parking area.
• Perform other related duties as assigned.

Employee Benefits:

• - Medical (PPO or HDHP)
• - Dental
• - Vision
• - HSA (Health Savings Account)
• - Basic Life / AD&D
• - Supplemental Life / AD&D
• - Disability Insurance
• - EAP (Employee Assistance Program)
• - 401(k) Retirement Savings Plan
• - Paid Time Off ("PTO")
• - Holiday Pay

Qualifications: Required Education

• - High School Diploma or GED equivalent or an equivalent combination of education and experience.

Required Experience

• Minimum of one year of experience in dispatching, customer service or a related field.
• Experience handling high-volume phone calls and radio communications.
• Experience working in a fast-paced environment and managing multiple tasks simultaneously.

Required Skills and Abilities

• Excellent communication skills (verbal and written).
• Strong interpersonal skills and ability to maintain professionalism with diverse individuals.
• Ability to effectively handle stressful situations and resolve conflicts calmly and efficiently.
• Proficient in basic math and computer skills.
• Ability to read and interpret maps and directions.
• Strong problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• Ability to adapt to changing priorities and meet deadlines.
• Knowledge of parking procedures (preferred).
• Ability to operate two-way radios and other communication equipment.
• Ability to maintain accurate records and documentation.
• Ability to lift and move up to 25 pounds.
• Ability to climb, balance, stoop, kneel, crouch or crawl as needed.
• Ability to understand and follow written and verbal instructions.
• Ability to communicate effectively in English (both written and spoken).
• Ability to pass a background check and drug screening.
• Must be able to work 12am - 8am.